Emirates Group CAREER: APPLY NOW FOR THE LATEST VACANCIES

A truly international workforce shapes the identity of this organisation, bringing together individuals from more than 170 nationalities across every continent. Such diversity is not just a statistic; it forms the foundation of a vibrant, inclusive culture where perspectives from around the world come together to create something exceptional. Daily operations are enriched by this blend of cultures, ideas, and experiences, making the workplace both dynamic and deeply collaborative.

While significant investments continue to be made in advanced technology and modern infrastructure, it is ultimately the people behind these tools who define success. Equipment and systems may support operations, but human dedication, creativity, and teamwork are what drive meaningful results. The true strength of the organisation lies in the commitment and capability of its workforce—individuals who consistently strive for excellence and take pride in their contributions.

Leadership recognises that progress and innovation depend heavily on nurturing talent and encouraging growth. Every individual is viewed as an essential part of a larger vision—one that focuses on continuous expansion, global reach, and sustained success. A strong emphasis is placed on creating opportunities for professional development, ensuring that talent is not only recognised but also cultivated over time.

Joining this organisation means becoming part of a forward-thinking environment where ambition is encouraged and potential is realised. The culture promotes mutual respect, open communication, and collaboration across departments and regions. Employees engage with colleagues from varied professional backgrounds, gaining exposure to different approaches and expanding their own skill sets in the process.

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The pace of work is fast and often demanding, yet it is precisely this energy that fosters growth. Challenges are seen as opportunities to learn, adapt, and improve. Individuals are encouraged to step outside comfort zones, take initiative, and contribute ideas that can lead to innovation and improvement. This approach ensures that each person’s journey within the organisation is both rewarding and transformative.

Professional development is a key focus, with structured training programs, mentorship opportunities, and hands-on experience forming the backbone of career progression. Employees are supported at every stage, whether they are just starting out or advancing into leadership roles. Learning is continuous, and growth is viewed as a shared responsibility between the organisation and its people.

In addition to career advancement, attention is given to overall well-being and job satisfaction. A comprehensive compensation structure reflects the value placed on talent and dedication, while benefits are designed to support both professional and personal needs. Opportunities to travel and experience different parts of the world add another unique dimension, broadening horizons and enriching perspectives.

The multicultural nature of the workforce encourages understanding and appreciation of different traditions, languages, and viewpoints. This diversity strengthens teamwork and builds an environment where innovation thrives. Collaboration across borders becomes seamless, as individuals learn from one another and combine strengths to achieve common goals.

As the organisation continues to grow on a global scale, new opportunities emerge for those willing to embrace change and take on new challenges. Expansion into new markets and industries creates pathways for career advancement and personal development. Employees are invited to be part of this journey, contributing to future achievements while building their own success stories.

A sense of belonging is carefully cultivated, ensuring that every individual feels valued and respected. Contributions are acknowledged, and achievements are celebrated, reinforcing a positive and motivating workplace culture. Trust and transparency form the basis of relationships, allowing teams to work effectively and confidently together.

Innovation remains a constant priority, driven by the collective efforts of talented professionals. New ideas are welcomed, and creative thinking is encouraged at all levels. This mindset not only enhances performance but also ensures that the organisation remains competitive in an ever-evolving global landscape.

Ultimately, success is built on the shared commitment of people who bring passion, expertise, and determination to their roles every day. By fostering an environment where talent can flourish and collaboration can thrive, the organisation continues to achieve remarkable results.

The future holds immense potential, shaped by the contributions of individuals who are ready to grow, adapt, and excel. Becoming part of this journey offers more than just a career—it provides an opportunity to be involved in something meaningful, to learn continuously, and to make a lasting impact in a truly global setting.

Open Positions & Qualification

IT Operations & Support Engineer – Global Field Support

Job Purpose

At Emirates we believe in connecting the world to and through our global hub in Dubai and in constantly innovating to ensure our customers Fly Better. Emirates Group IT thrives on the dynamic nature of technology Being pioneers in aviation innovation were always at the forefront pushing boundaries. Were on the lookout for exceptional IT professionals to fortify our position as leaders in the industry. Embark on a journey with the worlds largest international airline and become a vital part of our cutting-edge information and technology team as an IT Operations & Support Engineer – Global Field Support.

The IT Operations & Support Engineer – Global Field Support will restore normal IT service operations within agreed service levels and business priorities and minimise the adverse impact on business operations for Emirates Group and External Clients. As well as being the Single point of contact (SPOC) for the assigned incident resolution and service requests.

In this role, you will: 

• Address and resolve customer issues to provide a superior service to our internal and external customers. Ensuring that the service provided aligns with the specific qualitative or quantitative targets and Key Performance Indicators of the task.
•  Analyse reported incidents and provide solutions to the users, enabling them to resume their work with minimum disruptions as per the agreed SLO and to complete IT service requests.
• Update the status of an incident or service request in the tool. Ensure they hold up-to-date information before taking action on any incident or service request. Ensure that the tool and relevant team are updated. 
• Set expectations for the customer based on agreed SLOs (timeframes and format). 
• Provide quick fixes/workarounds/solutions to be updated in the known error database to the Problem Management Team. To identify recurring problem areas and to articulate trends for root cause analysis. Liaise with problem management to provide a more permanent solution to problems. To proactively identify & highlight issues to reduce the possibility of system downtime for users. 
• Ensure deployment projects are carried out using best practices or Project Management, as outlined in the departmental Work practices. Satisfaction Customer feedback must be obtained after every project. 
• Liaise with vendors, IT coordinators, and other IT teams to ensure high system availability.
• Adhere to IT policy, Standards & procedures and the audit & finance regulations. 
• Maintain the integrity of the configuration items in the Configuration Management Database as per EGIT Policy for his responsible area.

Qualification

To be considered for this role, you must meet the below requirements:

• 12 years of schooling or equivalent.
• 4+ years experience in Information Technology.

Knowledge/Skills:

• Must have extensive proven experience in systems, operations and environments of a similar size and complexity.
• Experience in working accurately and confidently with service desk tools and technology, such as ITSM, remote access, knowledge resources(e.g. Service Now, Remote Desktop, Active Directory, Azure Admin, Intune, SCCM etc.).
• Experience in delivering a high level of customer service.
• Demonstrable ability to think around issues and look at the broader picture to provide solutions through a variety of problem-solving techniques.
• Ability to install, configure, and upgrade hardware components such as desktops, laptops, portable/handheld devices, printers, scanners, meeting-room AV devices, presentation and collaboration tools, and other peripherals.
• Proficiency in using diagnostic tools to identify hardware and software issues and the ability to isolate and identify the root cause of hardware problems systematically.
• Understanding of network (TCP/IP, DNS, DHCP, VPN) hardware such as routers, switches, and firewalls, the ability to troubleshoot network connectivity issues, and hands-on experience with Active Directory and Office 365 administration.
• Expertise in Windows, Android and macOS operating systems, including troubleshooting, configuration, and remote support tools to diagnose and resolve hardware and software issues.
• Knowledge of modern endpoint management, AI-assisted troubleshooting, and workflow automation to improve support efficiency, proactively resolve issues and enhance the user experience.
• Technical & Professional Certifications (MCSE, MCP, ITIL foundation, Microsoft Certified – Azure Fundamentals, CCNA, AWS Certified Cloud Practitioner, RHCSA,ITIL etc.) will be an added advantage.

Leadership Role: No

Salary & benefits

Join us in Dubai and enjoy an attractive tax-free salary and travel benefits that are exclusive to our industry, including discounts on flights and hotels stays around the world. Find out what it’s like to live and work in our fast-paced, cosmopolitan home city in the Dubai Lifestyle section of our website www.emirates.com/careers.

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