Emirates is a major international airline based in Dubai, connecting the city with destinations across six continents. The airline has developed its operations around Dubai as a global aviation hub, linking passengers and businesses between different regions of the world. Modern aircraft, a broad international network, and a culturally diverse workforce form important parts of the Emirates identity.
The airline places considerable emphasis on providing a comfortable and efficient travel experience. Its fleet consists of modern aircraft designed to support long-distance international operations. Passengers travelling with Emirates can access a wide range of destinations through Dubai, making the airline an important part of the global air transport network. The scale of its operations also supports tourism, trade, business travel, and international connections involving the UAE.
Emirates has built its business around several important areas, including passenger services, international connectivity, customer experience, and operational efficiency. The company continues to develop its network as travel patterns change and new opportunities emerge in the aviation industry. New destinations, partnerships, products, and services form part of the airline’s ongoing business development.
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Sustainability has also become an increasingly important area within the aviation sector. Emirates has introduced initiatives aimed at reducing the environmental impact associated with its operations and supporting more responsible use of resources. The airline’s sustainability activities cover areas connected with aircraft operations, fuel efficiency, waste reduction, conservation, and other environmental priorities.
Modern aircraft can contribute to improved operational efficiency through advances in design, technology, and fuel performance. Fleet development therefore represents an important element of the airline’s broader approach to responsible growth. Operational practices can also help reduce unnecessary resource consumption while maintaining the level of service expected by international passengers.
Environmental programmes extend beyond aircraft operations. Emirates has highlighted conservation and biodiversity as areas of interest, reflecting the wider relationship between aviation, tourism, and the natural environment. Protecting ecosystems is particularly relevant to destinations that attract international visitors and depend on healthy natural surroundings.
People remain another significant part of the Emirates business. The airline employs a culturally diverse workforce drawn from many countries and backgrounds. Such diversity reflects the international nature of the company and the passengers served across its global network. Employees work across numerous functions, including flight operations, cabin services, engineering, airport services, customer support, commercial activities, and corporate management.
Leadership has played an important role in the development of the Emirates Group. A stable executive management structure has guided the organisation through periods of expansion and change. Senior leaders are responsible for maintaining operational performance while identifying opportunities for innovation and long-term development. Their work includes responding to changes in the aviation market, customer expectations, technology, and international travel trends.
Innovation remains relevant to the airline’s future plans. Aviation is a rapidly changing industry, with developments in aircraft technology, digital services, customer experience, and environmental practices influencing how airlines operate. Emirates continues to introduce new products and services while improving existing aspects of the passenger journey.
The airline also maintains an active flow of information about its activities. News updates can cover new routes, strategic partnerships, onboard developments, product launches, business announcements, and other milestones. These updates provide customers and the wider public with information about changes taking place across the organisation.
Visual and video content offers another way for audiences to follow Emirates. Aircraft arrivals, special events, notable guests, destinations, and behind-the-scenes activities can provide a closer view of the airline’s operations. Such material also reflects the scale and international character of the business.
Overall, Emirates represents a large aviation organisation with activities extending beyond passenger transportation. Global connectivity, customer service, fleet development, employee diversity, sustainability, innovation, and strong leadership all contribute to its continued growth. Based in Dubai and operating across six continents, the airline remains closely connected with the development of Dubai as an international centre for travel, commerce, and tourism.
Open Positions & Qualifications
Customer Service Roles
Job Purpose
The Emirates Group is a highly profitable business comprising of Emirates Airline, the largest international airline in the world and dnata, one of the world’s biggest air services providers. With our headquarters located in the cosmopolitan emirate of Dubai, working with us puts you at the forefront of technological advances in the aviation industry while offering you a dynamic lifestyle.
If you’re seeking a position that will allow you to thrive professionally and develop your career in aviation industry, look no further. There are openings for individuals who are passionate about traveling and enjoy collaborating with customers and colleagues across the world.
We are looking for exceptional individuals who can be a part of our Customer Service team. If successful, you will join an extensive training program which include systems training and customer service skills and then be allocated to an area across the group: Emirates Airport Services, dnata, Marhaba services and Contact Centre.
During the hiring process, you can expect:
Step 1 – Apply
Submit your application and we’ll then send you an email to confirm that we’ve received your application.
Step 2 – Review
Our Recruitment Team will review your application.
Step 3 – Video Interview and Assessment
If you’re shortlisted for the role, we’ll send you a link to our on-demand, interactive and gamified video interview assessment via HireVue. This is most critical part of the process and required if you want to progress to the next stage.
Step 4 – Offer
If successful, we’ll send you an offer of employment which will include the benefits package for your role.
We have outlined below the specific job details for each of our roles:
I. Customer-facing Roles:
Airport / Customer Service Agent (Emirates and Dnata)
As an Airport / Customer Services Agent, you will be one of the first welcoming faces our customers meet at Dubai International Airport, a leading global aviation hub. Every day brings the opportunity to guide travellers from around the globe through check-in, boarding, arrivals, and baggage services with confidence, care, and professionalism.
From assisting lounge customers to supporting families, unaccompanied minors, connecting passengers, and those needing extra assistance, you will play a key role in ensuring every journey feels seamless and stress-free.
In this role, you will gain strong operational expertise, develop your people and problem-solving skills, and build a career in a dynamic, fast-paced, and highly international environment.
Strong performance in this role can also unlock opportunities for career progression and internal moves across airport operations, customer services, and wider business areas.
Marhaba Service Agent
As a Marhaba Services Agent, you will deliver a personalized airport experience to our guests, supporting them across key touchpoints including check-in, immigration, boarding and baggage services. You will provide dedicated assistance to VIP customers, families, unaccompanied minors and passengers requiring additional support. This role allows you to build strong customer engagement and service excellence skills, while offering career growth across Marhaba’s services, airport operations, and customer experience functions.
II. Contact Centre Role:
Customer Sales and Service Consultant
As a Contact Centre Customer Sales and Service Consultant, you will be the trusted voice of Emirates, delivering exceptional support and care throughout every stage of our customers’ journey. Your role is pivotal in creating seamless, reassuring experiences, whether you are helping customers plan their travel or resolving real-time queries with confidence and empathy. In this dynamic position, you will engage with customers across multiple communication channels, ensuring that every interaction reflects clarity, consistency, and up-to-date knowledge of our products and services. Your ability to actively listen, think critically, and communicate effectively will make customers feel valued and supported at all times.
Joining the Contact Centre fast-paced, multicultural environment means you will not only sharpen your communication, problem-solving, and sales expertise but also unlock clear pathways for career growth, both within the Contact Centre and across the wider Emirates Group.
Qualification
To be considered for Customer Service roles, you must meet the following requirements:
- Fluency in both spoken and written English
- Fluency in any other language is a plus
- A levels/High School certificate
- Excellent interpersonal and customer service skills
- Willing to work in a shift environment
- PC based skills to operate Windows package (Microsoft Word/Excel/E-mail)
- Willing to wear uniform (Front-line customer facing roles)
In addition to the above, the job specific requirements for the Contact Centre role are:
- Proficiency in English and at least one of the following languages is a must-have requirement for this position: Arabic, French, Czech, German, Italian, Japanese, Cantonese, Mandarin, Russian, Spanish, Polish, Portuguese.
- Customer and sales focus on providing excellent service and closing any sales opportunity.
- The ability to type accurately and quickly while maintaining excellent written communication is an essential requirement for the messaging-based role.
Experience the excitement of being on the front-line customer-facing roles with dnata, Marhaba and Emirates Airport Services Agents, or work behind the scenes as a Customer Sales and Service Consultant at the Contact Centre . You’ll have the chance to work with a diverse team of professionals, interact with people from all over the world, and make a positive impact on the lives of travellers every day. Both full-time and part-time opportunities are available, providing flexibility to fit your lifestyle and career goals. Whether it be Emirates Airline or dnata, our goal is to ensure that our customers experience service is consistent with the Emirates Group high standards.
Salary & benefits
Join us in Dubai and enjoy attractive salary and travel benefits that are exclusive to our industry, including discounts on flights and hotels stays around the world.
Find out what it’s like to live and work in our fast-paced, cosmopolitan home city in the Dubai Lifestyle section of our website emiratesgroupcareers.com
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