PostaPlus is a recognised logistics and shipping service provider that began its operations in 2005. Since its establishment, the company has experienced steady development, gradually expanding its services from a domestic courier business into a regional provider of international shipping, logistics and business solutions. Its growth reflects a continued focus on meeting the changing transportation and supply chain requirements of businesses across different markets.

Headquartered in Kuwait, PostaPlus operates with an international outlook and aims to make global trade and parcel movement more accessible. The company focuses on reducing the difficulties associated with cross-border transportation by offering convenient shipping services and integrated logistics solutions. Its approach is centred on creating smoother connections between businesses, suppliers and customers, helping goods move between different locations with greater efficiency.

PostaPlus brings together a team of experienced and qualified professionals with expertise in courier operations, transportation, supply chain management and logistics services. The workforce plays an important role in managing shipments, coordinating delivery activities and ensuring that customer requirements are handled effectively. Skilled employees, supported by modern technology and organised operational procedures, contribute to the company’s ability to manage different logistics requirements.

The organisation aims to develop an integrated logistics network by connecting international transportation facilities and supply chain resources through a unified platform. This approach helps businesses address common fulfilment challenges, manage shipping activities and improve the movement of goods across international markets. By combining logistics expertise with technology-driven systems, PostaPlus works towards providing practical solutions for organisations involved in domestic and international trade.

Its service network covers several important geographical markets, including the Gulf Cooperation Council (GCC) countries, Jordan, China, Egypt, North America and the United Kingdom. These locations provide access to major commercial destinations and support businesses involved in international trade and distribution. The company’s regional and international connections help facilitate parcel deliveries, shipping arrangements and supply chain operations across different countries.

PostaPlus places considerable importance on its employees, recognising that experienced personnel are essential to delivering dependable logistics services. The company supports its workforce with innovative systems, efficient processes and operational resources that help coordinate transportation activities. This combination of human expertise and technological support allows the organisation to plan, manage and monitor shipping operations according to customer expectations.

Efficient transit times and reliable delivery connections remain important aspects of its business operations. PostaPlus focuses on developing shipping arrangements that reduce unnecessary delays and improve the overall movement of parcels and commercial goods. Its logistics services are intended to support organisations that require dependable transportation solutions for their business activities.

With more than a decade of experience in the logistics industry, PostaPlus has continued to strengthen its position through service expansion, operational development and international connectivity. Its commitment to simplifying shipping processes, improving supply chain efficiency and supporting cross-border business activities has contributed to its development as a regional logistics service provider. By bringing together professional expertise, technology and international logistics networks, the company continues to serve the transportation and shipping requirements of businesses operating across multiple markets.

Immediate Job Hiring! — Postaplus

• Position: Customer Service Supervisor
• Job Location: Shuwaikh, Kuwait
• Job Purpose: To supervise daily Customer Service operations, monitor team performance, ensure timely resolution of customer inquiries and concerns, and maintain service quality and compliance with established company standards.

Responsibilities

• Ensure smooth flow of inquiries and complaints through effectively supervising and developing customer service team daily activities.
• Build sustainable relationships and trust with customer accounts through open and interactive communication.
• Provide solutions and initiative and understand customer’s need to improve customer experience.
• Develop and train CS members and frontline employees to achieve service excellence.
• Develop and maintain the customer service’s response and recovery plan during a disruptive incident.
• Ensure proper implementation of procedures and policies, new services, products and systems.
• Analyze, resolve or escalate to management the claims and compensations cases.
• Handle key accounts & client meetings along with the sales team, whenever required, to discuss performance and future allocation forecasts.

Requirements

• Bachelor’s degree in Business Administration, Management, or a related field is preferred.
• Minimum 3–5 years of experience in Customer Service, preferably within the logistics, courier, freight, or transportation industry.
• Strong Leadership and Management Skills.
• Bilingual (Arabic and English).
• Strong problem-solving and decision-making skills.
• Proficiency in MS Office and customer service systems/CRM platforms.
• Ability to work under pressure and manage competing priorities.
• Proactive and solution-focused.

• Company Website: www.postaplus.com
• Note: Applicants must be currently residing in Kuwait.
• Application Email: Send your updated CV to [email protected].

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